Account deletion
Delete your Brightclef account and associated data
For Brightclef: Piano Practice, provided by Fourdot Tech LLC, you can start a deletion request here even if you no longer have the app installed or cannot sign in.
Request deletion by email
Email Brightclef support to request account deletionTell us which email address you use to sign in. We may ask you to verify that the account is yours before processing the request. Do not send a password, payment details, or private scores.
Delete from the app
If you can sign in, open Account and choose Delete account. The support email above is available if you cannot use the in-app path. We may need to verify account ownership before processing an email request.
What we delete
Account deletion blocks access to the account while it runs, then removes your Brightclef sign-in, saved scores and imports, practice progress, preferences, credits and other account-owned data from our active account storage. The request is complete only after the service confirms deletion. Locally downloaded backups and files you saved outside Brightclef remain under your control; delete those copies on your own devices if you no longer want them.
What we may keep
We keep a minimal account-deletion marker so restored or delayed data cannot recreate the account. It does not contain your scores or email address and currently has no automatic expiry. If you made purchases, limited transaction and accounting fields may be retained for tax, accounting, fraud prevention, disputes or other legal obligations; they do not contain your music, source filenames or email address. These records currently have no automatic expiry and are reviewed for removal when no longer needed. Deleted data may also persist temporarily in provider backups or recoverable storage copies; their maximum aging period has not yet been verified.
Subscriptions and questions
If you have a store-billed subscription, check its status in your Apple or Google account. A subscription that cannot yet be canceled or reconciled may delay completion of account deletion; contact support so we can help resolve it. You can ask support about the status of a request or the retained records that apply to your account.
Our privacy overview describes the current pre-launch state. We will publish a complete privacy notice and verified backup-retention details before commercial launch.